Complaint Procedure

We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you receive or about the bill, please contact your file handler in the first instance and/or the Head of Department. They can be contacted either by telephone or in writing and they will endeavour to resolve the issue to your satisfaction. If you remain dissatisfied, please contact Mr Jayin Poovar Veetil who is the compliance officer of the firm in writing setting out clearly your reasons for your complaint and email it to jayin@wiselegal.org or by post to: Mr Jayin Poovar Veetil, Imperial House, 2A Heigham Road, London- E6 2JG. We have a written procedure that sets out how we handle complaints, this is available upon request. We have eight weeks to consider your complaint. If we have not resolved this within the timescale you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider your complaint further. The Legal Ombudsman’s contact details are:

Legal Ombudsman
PO Box 6806,
Wolverhampton,
WV1 9WJ

Telephone: 0300 555 0333
Time: From 9.00 am to 5.00 pm
Email: enquries@legalombudsman.org.uk
   www.legalombudsman.org.uk

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which your complaint arose (or if outside of this period, within three years of when you should reasonably have been aware of it). The Legal Ombudsman deals with complaints by consumers and very small businesses. This means that some clients may not have the right to complain to the Legal Ombudsman, Eg: charities or clubs with an annual income of more than £1 million, trustees of trusts with asset value of more than £1 million and most businesses (unless they are defined as micro-enterprises). This does not prevent you from making a complaint directly to us about the service you have received or about the bill.

Alternatively, you may at any time contact the Solicitors Regulation Authority (SRA) directly with regard to your complaint.

The address for the Solicitors Regulation Authority is, The Cube, 199 Wharf side Street, Birmingham, B1 1RN.